Refund Policy

Version of 26.09.2026

This Policy sets out the refund and cancellation terms for services provided by dedisrv on dedisrv.com.

1. Cancellation before activation

1.1. If a service has not been activated yet, the Customer may cancel the order and receive a full refund.

2. VPS

2.1. The Customer may cancel a VPS at any time. The unused full days of the paid billing period are refunded pro rata.

3. Dedicated servers

3.1. If the server has not been prepared yet, the full amount is refunded, except for the setup fee (where the plan has one and work has already started).

3.2. After the server has been handed over, the unused full days of the billing period are refunded pro rata. Setup fees are non-refundable.

4. Domain names

4.1. Once a domain name has been registered or renewed, the payment is non-refundable, as it has been passed on to the registrar (registry).

4.2. If a domain could not be registered, the full amount is refunded.

5. Downtime caused by the Provider

5.1. If a service was unavailable through the Provider's fault for more than 24 consecutive hours, the Customer is entitled to compensation for the days of unavailability — as a refund or as credit towards the next period, at the Customer's choice.

6. How to request a refund

6.1. Send a request to support@dedisrv.com from the email address used for the order, stating the service and the reason.

6.2. Requests are reviewed within 7 business days.

6.3. Refunds are made in the same cryptocurrency to the address the payment came from, or to another address the Customer specifies in writing, less the network fee. Refunds are made within 5 business days of approval.

6.4. No refund is given if the service was suspended or terminated because the Customer breached the Public Offer or the Terms of Service.

7. Contact

Refund questions: support@dedisrv.com.