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Terms of Service

Version of 26.09.2026

These Terms supplement the Public Offer of dedisrv and describe the technical terms of the services provided on dedisrv.com.

1. Services

  • VPS — a virtual server with the resources listed in the plan (vCPU, RAM, NVMe storage, traffic), an IPv4 address and full root access.
  • Dedicated server — a physical server of the listed configuration used by the Customer alone.
  • Domains — domain name registration and renewal through accredited registrars.

Servers are located in Europe (EU).

2. Activation

A VPS is activated within one business day after payment. Dedicated servers are made to order: 1–3 business days after availability is confirmed and the prepayment is received. We register domains manually after payment, usually within one business day; registration completes once the registrar confirms it. Access details are sent to the Customer's email.

3. Customer obligations

  • Use the services in accordance with applicable law and Section 7 of the Public Offer.
  • Secure the server: keep software up to date, use strong passwords or SSH keys.
  • Make their own backups. The Provider does not guarantee the preservation of the Customer's data in case of failure unless a backup service has been ordered separately.

4. Maintenance

We announce scheduled maintenance that may cause interruptions at least 24 hours in advance by email.

5. Technical support

Support is available at support@dedisrv.com, daily 09:00–21:00 (EET). Support covers the availability of the Provider's infrastructure; configuring the Customer's software may be offered as a separate service.

6. Suspension and termination

6.1. If payment is not received, the service is suspended (the server is switched off) on the day the paid period ends; data is kept for 5 days, then the server and data are deleted. Payment within those 5 days restores the service with its data (the IP address may change).

6.2. A service may be suspended without notice if the server is used for spam, attacks, malware distribution or any other activity that threatens the network or breaks the law. The Provider will inform the Customer of the reason.

7. Abuse reports

Please send reports of abuse involving our services to support@dedisrv.com with the subject “Abuse”.

Terms of Service · dedisrv